Event Manager

Summary
ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate
opening for an Event Manager at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity
and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG
Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The
Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking
a unique Event Manager to join our Event Services team. Under general supervision, the Event Manager
controls and monitors the customer contact aspect and front-of-house division of the facility. Plans,
monitors, directs, and manages the event coordination, security, crowd control, exhibitor services, outside
contractor service functions, and enforces fire marshal regulations. Acts as liaison between the facility and
clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities
Include the following:
• Plan, organize, and manage events at NRG Park.
• Ensure successful event execution through supervising and training Event Coordinators.
• Accurately prepare event estimates in conjunction with the contractual proposals set forth by the Sales
Team.
• Staff and supervise medical personnel, crowd control, ushers, ticket takers, and Police Officers for
events.
• Research, review and recommend equipment, materials and supplies required in providing event
services and planning.
• Build event diagrams using AutoCAD software.
• During large tenant events on property, work with other Event Managers to help manage assigned
tasks associated with that event.
• Work closely with the Exhibitor Services Manager to ensure all services ordered through the online
ordering system are delivered in a timely and consistent fashion.
• Coordinate outside service needs with food and beverage contractor, decorators, or other vendors.
• Assist with special needs or requests for all front-of-house arrangements such as opening of house,
late seating, clearing aisles, ADA accommodations, etc.
• Coordinate with the Marketing Department with regards to all media entry into the building before,
during or immediately following events.
• Coordinate with either 24-hour Security or Event Security to ensure proper filing of all personal injury
and accident reports that may occur during events or daily operations.
• Communicate in a timely and accurate fashion all settlement closeout documents to Finance related to
vendor invoices, service provider invoices, etc.
• Accurately execute all back-end documentation related to the event, i.e., post event notes, event photo
uploads, event folder production and sorting, etc.
• When applicable, participate in post event meetings to provide detailed feedback which enhances
repeat events or future events of similar genre.
• Maintain the proper image and generate positive public relations with artists, clients, exhibitors, patrons,
and staff.
• Take directions and communicate with all users of the facility in an emergency situation.
• May perform other duties as assigned.

Supervisory Responsibilities
• Carries out supervisory responsibilities in accordance with all policies and applicable laws.
• Responsibilities include assisting in the training of Event Coordinators; planning, assigning, and
directing work; appraising performance; reporting disciplinary problems directly to the Director with
any contracted vendors; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
• Demonstrate knowledge in industry terminology, facility capabilities, operational procedures, event
coordination and event-related services.
• Demonstrate the principles and techniques of supervision, training, budgeting, and other administrative
duties.
• Handle conflict, make common sense decisions and exercise proper action during high tension and
stressful situations.
• Possess knowledge of the principles of facility management, building operations, maintenance,
practices, and safety requirements.
• Coordinate and satisfy the requirements of multiple events occurring simultaneously.
• Engage in decisions related to crowd management in a prompt and decisive manner during crisis
situations.
• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the
business community.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others
encountered in the course of employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with
several abstract and concrete variables.
• Organize and prioritize work to meet deadlines.
• Follow oral and written instructions and communicate effectively with others in both oral and written
form.
• Pleasant and helpful telephone demeanor when assisting guests, exhibitors, clients, and staff.
• Work extended and/or irregular hours including nights, weekends, and holidays, as needed.

Education and/or Experience
• Bachelor’s degree from an accredited four-year college or university and five (5) years related
experience and/or training, or an equivalent combination of education and experience.
• A minimum of three (3) years’ experience in event management or convention services in a hotel or
multi-purpose public assembly facility is preferred.
• Knowledge of public assembly facility management, customer services practices and exhibitor services
practices is a plus.
Skills and Abilities
• Good written, verbal and computer skills.
• Work independently, exercising judgment and initiative.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Remain flexible and adjust to situations as they occur.
• Work in a fast-paced environment.
Computer Skills
• Operate a personal computer using Outlook, Windows, Word, Excel, Adobe Acrobat, and other
standard office equipment.
• Auto CAD and Adobe Illustrator is a plus.
Other Qualifications
• Be licensed to operate a motor vehicle in the United States.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to
stand for long hours during events; talk and hear. This position may require work inside or outside of the
building, as needed by events.
• Must perform physical duties at times during an event setup, including but not limited to lifting, carrying,
and moving tables, chairs, and packages.
• Must be able to lift 25lbs

If you have the qualification to be considered for this position, please submit your resume to:

Rommell Williams

Manager, Workforce Development and Training

rwilliams@haul.org  281-220-6031