Enterprise Mobility
Responsibilities
Responsibilities include:
- Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner
- Review proposals to ensure proper repair and maintenance services are performed according to manufacturers’ recommendations, interval-based timing, applied knowledge of vehicle history, and appropriate pricing for suggested services
- Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications while creating and issuing purchase orders; explain our operating procedures to clients, groups and vendors
- Analyze clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval
- Identify opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair
- Field calls from drivers, evaluate specific needs to locate and suggest proper and cost effect service locations for clients
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Minimum Qualifications:
- Must be 18 years of age or older
- Must live in the Houston, TX area or surrounding Texas counties
- Must live in the state of Texas
- Must have a minimum of 4 approved ASE certifications that are current
- Six (6) months of customer service experience required
- Two (2) years automotive maintenance, repair consultation or dealership service department experience required
- Degree in Automotive Technology preferred
- Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook)
- Must be willing to accept starting pay range of $25.80-$27.80 per hour
- Must have the ability to meet all work from home technical requirements
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Competency Based Qualifications:
- Executing
- Customer Service
- Detail Oriented
- Analyzing
- Communication
- Flexibility
Work from Home (WFH) Requirements:
- Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
- High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)
We can contact the HR Personnel on your behalf to review your application.
After you complete your application(s), please send your resume and indicate which job(s) you applied for to:
Keith O’Neil / koneil@haul.org / 281-220-6016
To apply for this job email your details to rwilliams@haul.org